Privacy Policy

Last updated: October 2025

1. Introduction

DC Windows Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, and protect information you provide through our website: https://dcwindowsltd.co.uk/.

2. Information We Collect

We collect personal information that you voluntarily provide when using our contact form, such as:

  • Your name

  • Your email address

  • Your phone number (if provided)

  • Your post code

  • The message or enquiry details you submit

We do not collect payment details, sensitive personal data, or automated tracking data (e.g., analytics identifiers or behavioural tracking).

3. How We Use Your Information

We use your information only to:

  • Respond to your enquiry or service request.

  • Provide information, quotations, or advice relating to our services.

  • Communicate updates or follow-up messages in relation to your query.

  • Maintain internal records for administrative and legal purposes.

We do not use your personal information for marketing or advertising purposes unless you explicitly consent.

4. Lawful Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Consent – when you voluntarily submit your information via our contact form.

  • Legitimate interests – to respond to enquiries and operate our business.

  • Legal obligation – where required by UK law.

5. Data Sharing

We will never sell your personal data.
Your data may be shared only with trusted third-party providers (e.g., website hosting and email service providers) that help us operate the website or communicate with you. These providers are contractually obligated to protect your data and comply with UK data protection standards.

6. Data Retention

We retain your contact form submissions and related communications only as long as necessary to respond to your enquiry — typically up to 12 months — unless a longer retention period is required by law.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent at any time.

  • Object to processing that relies on legitimate interests.

  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise any of these rights, contact us via the email link above:
📧  Click here to email us

8. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss. However, no online system can be guaranteed to be completely secure.

9. Links to Other Websites

Our site may contain links to external websites. This Privacy Policy does not apply to any third-party sites. Please review the privacy policies of any websites you visit via those links.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or how we operate. Any updates will be published here with an updated “Last updated” date.